Return & Refund Policy

Effective Date: September 3, 2026

At Digital Travel Astoria, we aim to provide clear and reliable travel services to our customers. Our return and refund policy depends on the type of service booked and the applicable terms of the airline, hotel, visa authority, or travel service provider.

1. Air Ticket Refund

Flight ticket refunds are subject to the fare rules and cancellation policies of the respective airline.

• Refund eligibility depends on the ticket’s fare conditions.
• Some tickets may be non-refundable.
• Cancellation charges may apply.
• Airline penalties and fare differences may be deducted from the refundable amount.
• Digital Travel Astoria service fees, where applicable, may be non-refundable.
• Refund processing time depends on the airline and payment method.

Customers should review the applicable fare rules before confirming their booking.

2. Flight Date Change

If a customer wishes to change their travel date, additional charges may apply depending on the airline and ticket conditions.

Any applicable airline penalty, fare difference, or service fee will be communicated before processing the change.

3. Visa Service Refund

Visa service fees may be non-refundable once application processing has started.

Visa approval or rejection is determined by the relevant embassy, consulate, or government authority. Digital Travel Astoria does not guarantee visa approval unless explicitly stated under a specific service.

Government fees, application fees, or third-party charges may not be refundable.

4. Hajj & Umrah Services

Refund and cancellation conditions for Hajj and Umrah packages depend on the specific package, airline, accommodation provider, visa requirements, and applicable official regulations.

Customers should review the package-specific cancellation and refund terms before making payment.

5. Tour Packages

Tour package cancellations and refunds are subject to the terms of the specific package and its service providers.

Cancellation charges may apply for:

• Flights
• Hotels
• Transportation
• Visa services
• Tours and activities
• Other third-party services

Any refundable amount will be calculated according to the applicable booking terms.

6. Hotel & Other Travel Services

Hotel bookings, airport transfers, travel insurance, and other travel services are subject to the cancellation and refund policies of the respective service provider.

Some bookings may be fully refundable, partially refundable, or non-refundable.

7. Refund Processing

Once a refund is approved, Digital Travel Astoria will process the eligible amount through the applicable payment method.

The actual time required to receive the refund may depend on the airline, hotel, visa authority, payment provider, or bank.

8. Non-Refundable Services

Certain services, fees, tickets, and bookings may be non-refundable. Customers will be informed of applicable restrictions before confirmation wherever reasonably possible.

9. How to Request a Refund

To request a cancellation or refund, please contact Digital Travel Astoria with your booking details.

Our team will review the request and inform you of the applicable cancellation charges, refund eligibility, and processing requirements.

10. Policy Changes

Digital Travel Astoria reserves the right to update this Return & Refund Policy when necessary. Any updated policy will be published on this website.

Contact Us

Digital Travel Astoria
2578, 31st Street, Astoria, NY 11102
Phone: 917-459-7181
Website: www.digitaltraveltour.com

Important: Refunds are always subject to the terms applicable to the specific ticket, package, or service purchased.